How Technology has Impacted Businesses
Today we are surrounded by technology in all the facets of our lives. It has impacted much in how we do things as well as how we engage with friends and family. For business, technology has enabled different organizations to revolutionize the way that business is done today differently that it was done two decades ago.
Technology has enabled businesses to enjoy a comparative advantage in the way that communication is done at the workplace as well as communications with customers. This has enabled the removal of different barrier which impeded effective service delivery and thus business is at a better position to cater for the needs of clients as well as to have effective communications with employees.
Effective Workplace Communication Has Increased Productivity
Technological advancements in workplaces have enabled employees and staff to have access to various tools which can help them manage allocations of duties as well as be at a position to conduct business effectively. This has brought much flexibility of work as eased the way that important messages can reach in the right hands at the most convenient time.
Needless to say, as technology advances, staff are now able to work remotely and still update the management of their progress in good time. This is a great step in reducing the office overheads that and thus the cost of operations of most businesses. Employees can also be sent to the field to meet with clients and still give reports of their progress on time.
How Communication Has Inspired Globalization
Today, any business can go global and serve customers in any part of the world. Improved communication has enabled businesses to be in touch with clients from anywhere in the worlds at any time, thus business are not constrained to serve local market.
Through the use of tools such as Skype, organizations can communicate directly with clients face to face or have a video conference with their representatives who may be working miles from the offices or in other countries. As businesses go global, they are at a better position to tap more clients and end up increasing their sales and market segment.
As tools such as Skype and other are effective in video conferencing, there has been reduction in travel overheads as communication can be done from any corner of the world with no need for physical meeting. This helps in reduction of the cost which could have been incurred if a staff was to attend a meeting in a remote region.
Businesses have also taken the advantage of outsourcing services. There are several businesses which have undertaken to outsource the services of freelances as telemarketers and virtual assistants instead of having to physically hire them. This is one effective ways of reducing the office expenses if at all any business is able to tap the services of an experienced and credible person who can handle some of the business operations remotely.
As technology development improves communications, many effective tools have been developed such as auto responders used for emails which enable businesses to transmit important information to their clients at a click of the button. The tools have also enable personalization of the data transmitted such as addressing the recipient by name which helps to increase customer base of the business globally. All these help in increasing the productivity of a business.